Introduction
Thank you for shopping at bluelightspecs.com, operated by Lucian (hereafter referred to as “we,” “us,” or “our”). We value your satisfaction and aim to provide high-quality products. If you are not entirely satisfied with your purchase, we are here to help. This Refunds and Returns Policy explains the process, conditions, and timeframes for product returns and refunds.
1. Return Conditions
a. Eligibility
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In the original packaging.
- Accompanied by the receipt or proof of purchase.
b. Timeframe
You have 30 calendar days from the date you received your item to initiate a return.
2. Non-Returnable Items
Certain items are exempt from being returned, including:
- Gift cards
- Downloadable software products
- Health and personal care items
3. Initiating a Return
a. Contact Us
To initiate a return, please contact our customer support team at 1akiralg@gmail.com with the following information:
- Your name
- Order number
- Reason for the return
- Photographs of the product (if applicable)
b. Return Authorization
Once we receive your request, we will review it and, if applicable, provide you with a Return Merchandise Authorization (RMA) number and return instructions. Do not send your purchase back to us without an RMA number.
4. Shipping Costs
a. Customer Responsibility
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
b. Tracking and Insurance
We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
5. Processing Refunds
a. Inspection
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If your return is approved, we will initiate a refund to your original method of payment.
b. Timeframe
Refunds typically take 5-10 business days to process, depending on your payment provider.
c. Partial Refunds
In certain situations, only partial refunds may be granted (if applicable):
- Items with obvious signs of use
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error
- Any item returned more than 30 days after delivery
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at 1akiralg@gmail.com with your order number and a description of the issue.
7. Contact Information
If you have any questions or concerns about our Refunds and Returns Policy, please contact our customer support team:
Lucian
Yokohama Shi Kanazawa Ku 2360031
Email: 1akiralg@gmail.com
By making a purchase on our Website, you acknowledge that you have read and understood this Refunds and Returns Policy and agree to its terms.